3. Work Order

Definition: In property management, a Work Order is a formal document or instruction that authorizes a specific maintenance or repair job to be carried out on a rental property. It typically includes details such as the nature of the fault or repair needed, the property address, tenant contact information, access instructions, a description of the requested work, landlord approval, and the allocated budget. Work orders are essential for tracking maintenance tasks, communicating job details to tradies, and maintaining clear records for accounting and compliance purposes.