This is the privacy policy for briick.com Pty Ltd ABN 45 675 503 545 ("Briick") covering the use of the Briick platform and website.

Briick takes your privacy seriously. This policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the Privacy Act 2020 (NZ), and applicable data protection laws. Please also refer to our Terms and Conditions for full details of using the Briick platform.

By using the Briick platform, you consent to the collection, use, and disclosure of your personal information as described in this policy.

1. Definitions

• Users refers to both Briick Subscribers (tradies and service providers) and Loyalty Members (property managers, real estate agents, and others submitting maintenance jobs).

• Personal Information means any information about an identifiable individual, as defined under the applicable privacy laws in Australia or New Zealand.

2. Data Security and Storage

• All data transmissions are protected with HTTPS and SSL encryption.

• Passwords are hashed and salted (never stored in plain text).

• Personal information such as name, phone number, and email address is stored in secure databases.

• Credit/debit card details are processed securely via PCI-compliant third-party providers (e.g. Stripe); we do not store full payment information.

• Identification documents uploaded by users are accessible only by the user and authorised Briick staff.

• Support-related communications may be stored in platforms like Zendesk.

3. Use of Personal Information

3.1 Briick may use your personal information for purposes including:

• Enabling Service Requesters to find and connect with suitable Subscribers.

• Facilitating the quoting, booking, and communication process.

• Contacting Users by email, SMS, phone or other channels to provide the service.

• Sharing necessary job details between matched Users (e.g. tradie receives property manager contact info and vice versa).

• Verifying licences, accreditations, or identities provided by Users.

• Enforcing Briick policies, collecting overdue payments, or managing debt recovery.

• Publishing reviews and testimonials (with user consent or anonymisation).

• Operating the Briick Reward Program (see 3.2).

3.2 Reward Program Data Participation in the Briick Reward Program may involve collecting data such as jobs submitted, rewards earned, and points redeemed. This data is used only to operate and improve the program. We do not sell or disclose this data to third parties.

3.3 Legal and Safety Disclosures We may share information with regulatory authorities or legal entities when required to:

• Comply with the law or respond to legal requests.

• Prevent fraud, abuse, or harm.

• Enforce our Terms and Conditions.

4. Communications

• By creating an account, Users agree to receive service-related communications from Briick.

• Users may also receive marketing emails, updates, and newsletters unless they opt out.

• Users can unsubscribe at any time via the link provided in marketing emails or by contacting us at hello@briick.com.

• You will still receive essential service and account-related emails even if you opt out of marketing.

5. Access and Updates

• Users can request access to or correction of their personal information under Australian and New Zealand law.

• We may retain certain historical account details to comply with legal obligations or resolve disputes.

• To request account closure or data deletion, email us at hello@briick.com.

6. Password and Account Security

• Users are responsible for safeguarding their login credentials.

• Briick is not liable for unauthorised account use if login information is shared or stored insecurely.

7. Cookies

• We use cookies to enable secure login and optimise user experience.

• Users may disable cookies via browser settings, but this may affect site functionality.

8. Analytics and Behavioural Data

• We collect anonymous site usage data (e.g. browser type, IP address, referring/exit URLs) to improve our platform.

• Logged-in user IP addresses may be stored for security and fraud prevention.

• User-submitted feedback, reviews, and support messages may be stored for quality and platform improvement.

9. Sharing of User Data

• Subscribers may only use Service Requester information for the purpose of fulfilling the requested service.

• Sharing or reselling User data for marketing or unrelated services is prohibited.

10. Account Deletion and Data Removal

• Users can request account deactivation and data removal by emailing hello@briick.com.

• Verification will be required before deletion, and data will be removed within 30 business days.

11. External Sites and Advertisers

• Our platform may contain links to third-party websites. We are not responsible for their content or privacy practices.

• Please review third-party policies before submitting personal data.

12. Changes to This Policy

• Briick may update this policy from time to time.

• We will notify Users of significant changes via email or on the platform.

• Continued use of the platform after an update constitutes acceptance of the new policy.

For questions or concerns regarding this policy, contact us at hello@briick.com.